Support
Contact
I aim to reply within 2–3 business days (Australian time). Please include your iPhone model, iOS version and the app version (shown in the App Store listing) if you’re reporting a problem.
Frequently asked questions
Does KnowIT need an internet connection?
No. All lessons, questions, drills and games are built into the app and work fully offline, including in flight mode. You only need internet to download the app or its updates from the App Store.
Is my progress backed up or synced?
Your progress is stored only on your iPhone. KnowIT has no account or cloud sync, so progress doesn’t move between devices.
If you back up your iPhone with iCloud or a computer, app data is normally included in that backup, so restoring the backup should bring your progress back. Deleting the app deletes your progress.
How do I restore my purchase on a new or reset iPhone?
KnowIT is a one-time purchase linked to your Apple ID. Sign in to the App Store with the same Apple ID, search for “LearnIT-KnowIT” and tap the download (cloud) icon. You won’t be charged again.
Which iOS version do I need?
iOS 16 or later on iPhone.
Are there subscriptions, ads or in-app purchases?
No. You pay once and get everything, including future content updates. There are no ads and nothing else to buy.
How do I report a bug or a wrong answer?
Email 0xB182@gmail.com. For a question you think is wrong, copy the question text (or send a screenshot) and say which answer you believe is correct and why. A link to a reference helps.
For bugs, describe what you did, what you expected and what happened.
How do I turn the daily reminder on or off?
Open the Settings tab in the app and choose On or Off under Daily reminder. You can also manage notifications in the iOS Settings app under Notifications > KnowIT.
Privacy
KnowIT collects no personal data. Read the full privacy policy.